Open a support ticket
Create a 7 days out of 7, choose priority, attach details and follow the answers from the customer space.
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The support Anthony IT Solutions is accessible 7 days a week via tickets from the customer area. This guide details the creation, priorities, follow-up of responses and good practices for the rapid processing of your request.
When do you open a ticket?
- Technical problem on an active service (VPS down, inaccessible game...)
- Invoicing or renewal issue
- Delayed delivery or order error
- Upgrade request, migration or advanced configuration
Create a ticket
- Customer space → Tickets or /dashboard/tickets
- New ticket
- Clear and descriptive subject (e.g. "VPS #1234, SSH timeout since this morning")
- Priority: Low / Medium / High (real emergency only)
- Body: details, start time incident, error messages, steps already tried
- Link the service concerned if the form offers it
- Send, ticket number displayed
The more accurate your ticket (IP, VMID, logs, captures), the faster the resolution. Avoid "it doesn't work" without context.
Follow-up & responses
- Status : Open, Ongoing, Resolute, Closed
- E-mail notification to each support response
- Answer in the ticket feed rather than multiply tickets
- Reopen or comment if problem persists after "Resolved"
Time limits
Quick response target according to load and priority. Major production incidents: indicate impact business and number of users affected.
Before the ticket
See the wiki: /wiki, Proxmox guides, VPS, games. Troubleshooting counts: connection & access.