Specific conditions VPS (Dedicated, VPS)
These special conditions complement the General Conditions of Sale . In case of contradiction, these CPs prevail for virtualized or dedicated infrastructure services.
1. Purpose and scope
Anthony IT Solutions provides the client with an infrastructure that includes the resources described in the subscribed offer: processor (vCPU or physical), RAM memory, storage, bandwidth, IP addresses and access to the management panel (console, restart, reinstallation, etc.).
Hosting is provided on the Anthony IT Solutions servers, located in France, datacenter Equinix PA5 (Aubervilliers). See page Where your data are hosted.
2. Commissioning
- The service is activated after validation of payment and provisioning of resources.
- Timelines are indicative and depend on the hardware availability and data center load.
- Identifiers (panel, root/administrator access) are delivered via the client area. The client must change the default passwords and secure their environment.
3. Acceptable use (AUP)
The customer undertakes to comply with the applicable French and international legislation. The following are strictly prohibited:
- spam sending, phishing, malware, botnets;
- network attacks (DDoS, scan, intrusion) from the provided infrastructure;
- illegal content (pedopornography, incitement to hatred, counterfeiting, etc.);
- cryptocurrency mining not authorized by the offer;
- abuse of resources (CPU/RAM/disc/I/O) affecting other clients.
In case of reported abuse (blacklist RBL, complaint, security alert), Anthony IT Solutions may suspend the service after notification where possible, in order to protect infrastructure and third parties.
3.1. Safety measures and interventions on MVs
When a security threat or incident is detected or suspected on a virtual machine or dedicated server (virus or malware infection, compromise, involvement in an attack, spam, network scan, abuse of resources, blacklist, etc.), Anthony IT Solutions reserves the right to intervene immediately on the service concerned, without prior notice where the urgency so requires, in order to protect the infrastructure, other customers and third parties.
These interventions may include, but are not limited to:
- stopping or suspending the service;
- Network isolation (deactivation or removal of connectivity, including removal or deactivation of network card);
- modification or removal of IP addresses;
- deleting the VM or server and recreation from a clean system image;
- any other technical measure proportionate to the identified risk.
In this context, the data present on the proceeding may be as corrupt, compromised or lost. Anthony IT Solutions does not have the obligation to retain, restore or recover affected data, unless contractually subscribed and usable backup option.
The client is informed of the intervention as soon as possible (email, customer space or ticket). It is the responsibility of the organization to recreate, reconfigure or secure its environment in accordance with the recommendations communicated, and to have clean backups for the next few times.
Emergency safety interventions do not give rise to no reimbursement, credit or compensation for the period of unavailability or loss of data, where the incident originates from the customer, his use of the service or content hosted under his responsibility, without prejudice to the rights of the client in case of direct and proven fault attributable to Anthony IT Solutions.
4. Data backups and liability
Unless the backup option is subscribed, the client is solely responsible for the backup, restoration and integrity of his data.
Anthony IT Solutions does not guarantee the recovery of lost, corrupted or deleted data by the customer, third party or as a result of an incident, unless there is a proven direct fault within the limits of the Terms and Conditions.
4.1. Migration
migration means any transfer, switch or reconfiguration of a service or data between environments.
- Migration by client (panel, SSH, RDP, third-party tools): the client performs a complete and tested backup before any operation. Anthony IT Solutions disclaims any liability for data loss or corruption.
- Migration by Anthony IT Solutions (maintenance, technical development): We inform the client where possible and implement due diligence. The client must have recent backups.
- Assisted migration (support benefit): the scope and limits of liability are those accepted in writing (ticket, estimate).
5. IP addresses
IP addresses (IPv4/IPv6) remain the property of Anthony IT Solutions or its suppliers. They shall be made available for the duration of the contract.
In case of blacklist (spam, abuse), the service can be suspended until resolution. A deblacklisting or IP change fee may apply.
6. Network and bandwidth
The bandwidth indicated on the offer is a connection capacity to the data center network. A fair use policy may apply in case of abnormal or continuous consumption beyond standard hosting usage.
Basic anti-DDoS protection may be included; it does not cover all attack vectors or application attacks.
7. Support and interventions
The support is accessible via the customer space (tickets). It covers incidents related to the platform and infrastructure within supply limits.
OS, applications, software configuration or off-site troubleshooting may be separately invoiced or refused.
8. Suspension, expiration and deletion
- If the Stripe automatic renewal is active, the service will be extended on time in accordance with the Terms and Conditions. Otherwise, upon expiry of the unrenewed service, the service is suspendu and then the data can be deleted after a grace period displayed in the client space.
- The customer can stop the automatic renewal from the customer area before the next deadline. The period already paid remains due.
- In case of non-payment (including failure to withdraw), suspension and possible termination in accordance with the GTC.
- The customer cannot in principle terminate until the end of the paid period; any exceptional request is examined by the support (see Article 8 of the GTC).
9. Availability and maintenance
Anthony IT Solutions aims for high availability but does not guarantee a 100 % uptime. Maintenance windows can be planned (preferably in off-peak hours) or emergency in the event of a safety breach.
No credit or compensation is due for unavailability resulting from advertised maintenance, force majeure, customer action or failure of a third party supplier, except for specific contractually provided ALS.
10. Limitation of liability
The liability of Anthony IT Solutions is limited in accordance with the GTC (direct damage, ceiling on 12 months of royalties). In particular, exclusions for loss of unsaved data, indirect damage and force majeure apply.
11. Acceptance
Ordering and payment for a VPS, VDS or dedicated service are accepted as acceptance of these special conditions, CGV, CGU and Privacy Policy.
12. Contact
- [email protected]
- Address
- 251 impasse of the Great Barriers, 74270 Musièges, France