Intermediate 16 min

Troubleshooting connection & access

Forgot password, expired session, 2FA, payment errors and account access issues.

#Debate#Password#Login

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Troubleshooting connection & access customer area

Problems of login, expired session, forgotten password or payment refused This guide brings together common solutions before opening a Anthony IT Solutions support ticket.

Forgot password

Page connection → Forgot password
Enter account email
Click received link (check spam)
Set new strong password
Reconnect

Session expired / unexpected disconnection

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Private navigation, non-persistent session
Incorrect system clock, NTP sync
Empty cache if login loop

Unrecognized e-mail or account

Check e-mail typo at registration
Account created with other address?
Create account or contact support with proof of purchase

Never communicate password by ticket or Discord. Support won't ask you.

Payment errors

Card refused, balance, ceiling, 3D Secure
Payment pending: confirm bank authentication and try again
Uncredited credits: wait a few minutes, check confirmation email, then ticket with transaction reference

Maintenance site

Maintenance page displayed: only admins access. Clients: Try again later or see social media status / existing ticket.

Technical panel inaccessible

See panel access, suspended service, blocked popup, current provisioning.

Still stuck?

Open a ticket account/invoicing category with e-mail, error capture and incident time.